You know a company understands customer service when its phone number is right at the top of the site.
Sitecats Web Design must be on the right track, since it has grown out of its former office and set its sights on a larger market. The company, according to founder and owner John Ralston, was originally structured as a traditional freelance web design company, but with the advent of user friendly content management programs such as Joomla and Wordpress, he saw a business model that would allow customers to have the freedom to edit and create their own content.
"We're very proud that we have stuck with Joomla, and have become the area's authority on this CMS, based on our many hours of creating great sites with it. No other CMS has over 7000 powerful modules and components for just about anything a customer needs to do."
Formerly based in Souderton, Sitecats recently expanded to offices in Doylestown, where it counts among its clients Alderfer Meats, Landis Supermarket, and the Heritage Foundation. The company is now centrally located by the Bucks County Courthouse with 9-to-5 hours "and a landline," adds John, who runs the company with his son Jeremy Ralston. Right now, Sitecats employs five, soon to be six.
"If our projections are right, we'll need to hire a new employee every quarter in 2012, after we're dug into the fiber of the Doylestown scene, according to Ralston.
Some marketing wisdom from Sitecats: when you're out networking, always sit at the table where you know the fewest people. Get heavily involved in the local scene.
'I started with the Main Streets group in Souderton, joined chamber committees, and even co-founded a brand new and very successful
business networking group," says John. "We also advertise on local radio WNPV, where I have
my own show Mondays at 11 a.m., that focuses on non-profits like Keystone Opportunity Center and Manna on Main Street."
Sitecats clients can sign up for training classes in Joomla along with the company's traditional offerings of site hosting and development.
Source: John Ralston, Sitecats
Writer: Sue Spolan